Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
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The Network Engineer will provide technical expertise to support Network infrastructure. He/She will manage, operate, supervise, and implement all network infrastructure components and lastly, design, review, configure, project management network projects for all the business lines in Egypt.
What you will do
Application Integration:
- Deploy network solutions (LAN/WAN/WIFI/Security)
- Manage network infrastructure with Cisco Routers, Switches, Firewalls and access points.
- Handle Incidents and provide timely resolution with minimal business impact.
- Perform changes across the LAN and WIFI infrastructure.
- Perform software upgrade & hardware refresh of network devices.
- Supporting key projects to ensure successful completion of the projects.
- Report project activities and manage internal stakeholders.
- Work closely with other IT professionals in the organization, including L1 Network Engineers, Network Architects, and System Administrators. You would also collaborate with vendors and other third-party providers to support the organization's network needs.
- Providing support during IT and security Audit and any other compliance review
- Supplier management and coordination to resolve technical issues.
- Remote user / end user interaction to resolve technical issues.
- Provide support for IP Telephony system.
- Provide support for structured cabling network infrastructure.
- Vendor Management for network project implementation and to resolve network issues.
Incident & Service Request Management
- Resolve assigned Incidents and Service requests within agreed SLA’s
- Responsible to handle business critical incidents, engaging vendor and coordinating with other teams for speedy resolution.
- Prepare root cause analysis and implement remedial measures to avoid recurrence of the incident
- Assist cross functional team for speedy resolution of Incidents.
Continuous Improvement Initiative
- Gauge the effectiveness and efficiency of existing networks; develop and implement solutions for improving or further leveraging these systems
- Identify network equipment which are reaching end of support and plan to upgrade to newest model/versions.
- Periodic review of network capacity report and recommend upgrade.
- Conduct health check of networks, review reports and implement recommendations.
- Plan and Upgrade network to the latest versions.
Other Key Responsibilities
- Maintain documentation of network architecture and configurations
- Conduct periodic knowledge transfer session for Systems Engineers and other horizontal teams.
- Mentor and provide guidance to System Engineers
- Identify and provide mitigating options for Infrastructure related risks.
- Provide execution and delivery support related to Technology solution delivery.
- Plan and deliver network expansion for all businesses in Egypt in coordination with the IT head office in Dubai.
- Maintain the operations of the existing networks.
- Manage the network operations team to ensure smooth network operations and client issues resolved in timely manner.
- Work closely with network consultant and development teams to ensure network plans and designs are up to standards and meet the business requirements
Required skills to be successful
- 6-8 years of experience in supporting and implementation of IT Network and security infrastructure of a large organization preferably in the real estate and/or retail field
- Experience in Cisco routing and switching, access points and IP telephony.
- Network projects Management experience
About the team
The role will report to the Senior IT Manager and will be based in Cairo Festival City.
What equips you for the role
- A Bachelor’s Degree in Computers, Telecommunication or related discipline
- Cisco Certificates: both CCNA, CCNP
- Knowledge of ITIL Practices
- Expertise in Implementing and providing operational support of network and security Infrastructure in a large organization.
- Strong experience in network planning, design, configuration and operations
- Strong IT Network Project management skills
- configure switches, routers, and other network devices as needed to support the organization's operations. This could include setting up VLANs, configuring routing protocols, and managing network security.
- Strong understanding of TCP/IP, Routing, Switching, Network Security
- Experience in configuring, managing, troubleshooting BGP, OSPF, EIGRP
- Understanding of WAN Optimization solutions
- Cisco SDWAN experience is required
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
