About us – we are a challenger bank in Southeast Europe and regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers’ needs. Our successful business model and customer-focus approach allowed us to be one of the most profitable and efficient banks in the region. We currently serve customers in Romania, Germany, Bulgaria & Lithuania.
We have now expanded our global footprint in Greece with thousands of merchants and consumers. Do you want to play a key role in our unique success story?
If yes, we are looking for a First Level Operational Support Officer for Mobile App to join our Team in Greece!
What you get to do in this role:
- Provide first level of support for investigating cases in bank internal systems reported by the customer support team
- Resolve issues our customers face
- Act as a point of contact between the customer support team and software developers – coordinating customer’s problems, sending requests and tracking the outcome
- Make sure that the customer’s issues are timely addressed and with professional manner
- Make sure clear communications are established with the technical team, and assume responsibility for delivering high-quality service to bank clients
- Guideline Customer Service with last development updates in the systems
- Support the customers and provides information from the bank core systems
- Investigate potential issues within the systems and declare it the tracker system
- Decrease time of resolving long standing issues
- Decrease workload for Operations departments for minor time-consuming requests
- Support Mobile app, infrastructure layers, integration, 3rd systems
- Perform simple maintenance and upgrades of the system components
- Perform system monitoring
What we are looking for:
- Bachelor’s degree in IT or in relevant field
- 1 to 3 years of professional experience in a similar role
- Fluent English - written and spoken.
- Basic knowledge of IT systems, particularly in Core Banking or CRM.
- Knowledge of mobile operating systems (iOS and Android) and their features, limitations, and troubleshooting techniques.
- Strong verbal and written communication skills for effective communication with technical and non-technical individuals.
- Understanding of incident management frameworks, like ITIL, and experience in adhering to service level agreements (SLAs) for incident response and resolution.
- Experience in creating issue/bug reports.
- Ability to identify and resolve technical issues in mobile applications (hardware and software components).
- Experience with ticket tracking systems such as JIRA, HelpDesk, Zendesk (or similar).
What we offer in return:
- Opportunity to be a part of growing organization where you can see the difference you made!
- Joining a team of passionate, loud and sometimes a little bit professionally crazy experts.
- Experiencing endless fun, challenges, and short-term deadlines.
- Enjoying independence in your work.
- Trained, mentored, and worshiped.
- Eating fruits during the day (on the house).
- Receive competitive salary and other benefits.
- A friendly environment & team of passionate multinational professionals. Don’t be surprised if you talk to 16+ nationalities @ tbi bank!
If this sounds like something you’d be interested in, we'd love to hear from you!
To apply for this position, please send us your CV in English.
Only shortlisted candidates will be contacted for interview.
Your candidacy shall be treated confidentially in accordance with the GDPR. Only shortlisted candidates will be contacted for interview.
With the voluntary presentation of documents for job application in tbi bank it is considered that you give your explicit consent your personal data to be kept, processed, and used for the purposes of the recruitment of the Bank.
