ob description
Remote work as a Receptionist or Customer Service Representative with a leading legal firm.
Mandatory Requirement: Excellent English and Bengali.
Total Exp: 5 Years minimum
Work shift: US Shift
Mon to Sat Working
Main Job Duties and Responsibilities
- deal directly with customers either by telephone.
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle product and service inquiries
- provide pricing and delivery information
- perform customer verifications
- set up new customer accounts
- process orders, forms, applications and requests
- organize workflow to meet customer timeframes
- direct requests and unresolved issues to the designated resource
- manage customers' accounts
- keep records of customer interactions and transactions
- record details of inquiries, comments and complaints
- record details of actions taken
- prepare and distribute customer activity reports
- maintain customer databases
- manage administration
- communicate and coordinate with internal departments
- follow up on customer interactions
- provide feedback on the efficiency of the customer service process
Education and Experience
- High school diploma, general education degree or equivalent
- knowledge of customer service principles and practices
- knowledge of relevant computer applications
- knowledge of social media platforms
- knowledge of administrative procedures
- numeric, oral and written language applications
- product knowledge
Key Skills and Competencies
- interpersonal skills
- communication skills- verbal and written
- listening skills
- problem analysis and problem-solving
- attention to detail and accuracy
- data collection and ordering
- customer service orientation
- adaptability
- initiative
- stress tolerance
Job Type: Full-time
Salary: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Work from home
Schedule:
- Fixed shift
- Night shift
- US shift
Speak with the employer
+91 8976772900
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