Dear candidate ,
Greetings from Manpower Group!!
Please find attached JD for your reference;
Role- KAM & Seller Support Specialization Working Days: 6 days (Sunday fixed week off) Shift: Fixed Shift (9 hours) Shift Timings: 10 am to 7 pm Experience - 6 months+ in any eCommerce process customer/seller support Education - Graduates only (please ignore pursuing/drop out/12thor 10th pass) Salary Structure- 16.2K in hand (18K total CTC).
Key Responsibilities: Responsible for end-to-end Seller Account Management. • Ability to manage allocated sellers to meet the set goals. • Drive GMV, Listings, Promotions, Inventory, and Geographic expansion. • Seller Escalation Management – understand and solve seller problems. • Re-activating inactive sellers. • Guiding sellers on listing best practices. • Educating sellers on clients’ product/process/policy knowhow. • Combine business and data insights to help sellers scale their business. • Plan and drive key business initiatives across sellers to enhance seller health. • Create joint business plans with Top Sellers to get nonlinear business growth.
Skillsets and experience Good spoken & written communication skills in English is mandatory • Should have basic knowledge of the e-Commerce domain & related jargon, such as KAM, seller support, customer support, seller, buyer, return, etc. • Should have a good IQ • At least 6 months+ of exclusive experience in any eCommerce process customer/seller support (such as Flipkart, Amazon, Myntra, etc.) Cannot be from other domain customer support such as banking, hotel, credit card, etc. • Must have all relevant employment documents such as offer/appointment letter, payslip/bank statement, and release/experience letter
Job Type: Permanent
Salary: ₹12,000.00 - ₹18,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
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