System Administrator [Ireland]


 

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ICT Services is currently looking for an experienced System Administrator to join our team in Ireland as a remote engineer.

The successful candidate will be working on a busy managed services environment, servicing a broad range of customers across range of network technologies.

You will be part of a dynamic multi-disciplinary team and will be responsible for the day-to-day operations of ICT environments and as such should demonstrate ICT technical skills and be a confident communicator who possesses excellent attention to detail, analytical and problem-solving skills.

Responsibilities:

  • Work within a team to deliver Managed Services to our customer(s), to required SLAs.
  • Provide and manage proactive maintenance and monitoring on customer systems.
  • Effectively interact with and coach other members of the team to provide solutions to complex technical issues.
  • Deliver services in line with Incident, Problem and Change Management processes.
  • Manage issues or outages to resolution, identify key points of contact, and manage communications within the delivery and customer teams.
  • Update Incident, Request, Problem and Change tickets in the ticketing system.
  • Maintain relevant Asset and Configuration Item records in the system.
  • Analyse, plan and deliver infrastructure changes.
  • Proactively manage tasks such as patching, monitoring, etc.
  • Maintain configuration and process documentation.
  • Responsibility for ongoing support, monitoring and management of:
  • ISCSI SAN Support
  • Backup system management
  • Microsoft patch management
  • Virtual cluster based on vSphere 6.x or Hyper-V
  • Windows Server 2012, 2016, 2019
  • IIS on Windows Server 2012, 2016, 2019
  • Server hardware
  • Variety of customer projects utilising all above technologies as well as:
  • Active Directory
  • SCOM, SCCM
  • Exchange 2010
  • Microsoft 365

Requirements:

  • Minimum 5+ years proven experience in an infrastructure support background.
  • Aptitude for solving problems and acting on own initiative.
  • Experience supporting Irish market will be considered an advantage
  • Strong team player highly motivated with a willingness to learn.
  • Fluent written/verbal English
  • Excellent interpersonal skills and being an effective communicator, able to deal with people at all levels, both within and outside the business.
  • Ability to suggest alternative solutions, innovate and use past experience, to streamline operations.
  • Excellent documentation skills.

Job Type: Full-time

Salary: From €200.00 per day

Benefits:

  • Flexitime
  • Work from home

Schedule:

  • Flexitime

Work Location: Remote

Reference ID: SA/D/R/2107

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