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We are a fast growing e-commerce retailer that sell fashion/household/baby products & toys looking for potential candidate that responsible for the day-to-day activity such as order & inventory management, update product listing, and provide customer service related to the online business. Below are some of our marketplace shop:
www.booandbub.com
www.shopee.com.my/booandbub
www.shopee.com.my/bhpcladies.os
JOB DESCRIPTION
- Respond promptly and professionally to customer inquiries through email, chat, phone, and social media channels.
- Resolve customer complaints and issues in a timely and effective manner.
- Escalate complex issues to the appropriate team or supervisor when necessary.
- Keep detailed records of customer interactions and transactions.
- Provide customers with product information, recommendations, and other relevant information.
- Help customers to resolve any issues related to their orders.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Continuously seek ways to improve the customer support process and experience.
EDUCATION, EXPERIENCE & SKILLS REQUIREMENTS
- At least 1 year of experience in a customer support role, preferably in an ecommerce company
- Excellent written and verbal communication skills
- Strong problem-solving skills with the ability to think on your feet
- Ability to multitask and handle multiple inquiries simultaneously
- Familiarity with ecommerce platforms would be an advantage
- Ability to work independently and as part of a team
- Availability to work flexible hours including weekends and holidays
Job Type: Full-time
Salary: RM1,700.00 - RM2,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
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